Get in Touch
Questions about your order, your routine or which product suits your skin — we would genuinely like to hear from you.
Talk to us
WhatsApp
+91 88263 82299 — usually the fastest way to reach us.
Email
customercare@theelement.skin
Phone
+91 88263 82299
Support hours
Monday to Saturday, 9:30 am – 6:30 pm IST
Where to find us
Shop No. 19, AIPL Boulevard,
Sector 70A, Gurgaon,
Haryana, India – 122101
Common questions
- Tracking an order? Head to Track My Order.
- Want to return something? See our refund policy — you have 30 days from delivery.
- Shipping timelines and charges are on our shipping policy page.
- Not sure what your skin needs? Take the free skin assessment.