Refund policy

Returns
All The Element products are personal care products, so we do not accept returns or exchanges once an order has been delivered.

Damaged, defective or wrong items
Please check your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us at customercare@theelement.skin or 8826382299 with your order number and photos of the item, and we will look into it and make it right. If we ask you to send the item back, please send it to: Shop No. 19, AIPL Boulevard, Sector 70A, Gurgaon.

Refunds
If a refund is approved, it is made to your original payment method within 10 business days. For cash on delivery orders, we will contact you to arrange the refund. Your bank may take a few more days to show it. If more than 15 business days have passed since we approved your refund, please contact us at customercare@theelement.skin.